Client Program Manager

About Electronic Ink
Electronic Ink is an international business system Design consultancy dedicated to improving the way people interact with technology, environments and one another.

With a global interdisciplinary team of researchers, designers, and technologists, Electronic Ink is retained by some of the best-known organizations in the world to solve their most challenging and complex issues. Using a unique process that combines research and design, we create systems, software, and experiences that balance business objectives with human contexts. In collaboration with our clients, we join analytical and creative thought to produce innovative solutions and transformative results.

Electronic Ink’s employees are a diverse group from various design fields, psychology, anthropology and technology. We are thoughtful, creative leaders who are continually pushing the limits of our clients, and our own, expectations. The people at Electronic Ink constitute the value and competitive edge of the company. We are looking for candidates that can contribute to the innovative spirit of the company and are interested in changing the way business systems function.

Position Description
The client program manager ensures projects are completed on time and on budget. He or she connects clients to our consulting teams to maintain strong communication in delivering the highest quality of work. The client program manager also grows business within our current clients.

Position Responsibilities

• Lead the planning and implementation of multiple projects for multiple clients
• Define the scope of projects and prepare project time, effort and budget estimates
• Perform quality assurance to ensure high-quality product and service
• Provide direction and support to project team (internally and externally)
• Develop and manage full-scale project plans, project budgets and resource allocations
• Be the communication conduit for assumptions, constraints, risks, mitigation plans and overall project deliverable updates with proper notification to all affected parties
• Manage, maintain and grow direct relationships with key clients
• Manage and write all change orders
• Direct work experience in client facing project management capacity

Key competencies

• Minimum of 5 years project management experience
• Strong planning/organizing and communication skills
• Ability to influence and lead clients and project teams
• Ability to remain calm in high pace consultancy environment
• Ability to travel to client sites
• Consistent acknowledgment and appreciation of each team member’s contributions
• Ability to keep track of lessons learned and sharing those lessons with team members
• Knack for setting and managing client expectations
• Understanding of basic revenue models and cost-to-completion projections
• Proficiency with Microsoft office suite
• A general understanding in the areas of system design, research and implementation

Education

• Bachelor’s degree in project management, business administration or a related field is required.
• PMP certification or Agile project management training is a plus

Apply
Send cover letter and resume to HR@ElectronicInk.com.

No agency responses please.