Design Solves Enterprise Systems’ Greatest Problem: User Adoption
The enterprise software landscape has changed and will continue to evolve so that more than ever, enterprise software companies must find a way to demonstrate both the value of their product, and the value of future upgrades. Without evidence of successful implementation, potential customers are driving hard bargains and turning away from maintenance agreements.
Electronic Ink partners with software providers to build rigorous, user-centered design disciplines into sales, marketing and development practices. The results don’t just improve sales, they improve product and build reputation.
Reduce the cost of development and refactoring and increase adoption rates and maintenance revenue
- Improve the usability, utility and adoption of the product and with it, client satisfaction
- Reduce development costs whether offshore, outsourced or internal, by coding only those functionalities with proven, real-world value
- Build a meaningful product development roadmap that resonates with the client and will protect recurring maintenance revenues by increasing renewal rates
Increase Client Satisfaction And Adoption Rates
Configuration
Right out of the box, enterprise software is powerful, but how do you know what levers to pull and what switches to leave off? An Electronic Ink specialist can configure a system that will make the most of the software investment. It will help increase the adoption rate and realize the inherent value of the system. Correct configuration supports both business processes and the people who have to enact them everyday.
Consider the advantages:
- A more efficient, friendlier system that builds productivity and morale
- Self-evident user interfaces that reduce internal training costs
- System functionality that is easier to discover and embrace
Configuration isn’t always the answer. When called for, Electronic Ink will build components that can talk to enterprise systems without compromising the integrity of the environment.
Better Design Without Increasing Cost
The Best Products Work In The Real World
Electronic Ink’s expertise is user-centered design, a cost-saving process that identifies your customers’ workflows and designs, refines and validates functionality through low-cost prototypes, BEFORE coding takes place. The results?
- A better product: Design prototypes are tested and validated by your user community, so the results are intuitive, practical software features that help customers do their job more efficiently and with less frustration.
- An easier sale: User-centered design produces software with value that is self-evident to the customer and end users. Usability testing produces data that can be adapted by Electronic Ink into a sharp, convincing presentation demonstrating the product’s value and the ease with which it can be integrated into the customer’s workflow.
Prove To Customers That Future Upgrades Will be Worth Every Penny
Maintenance Plans that Make The Sale.
Electronic Ink’s user-centered design process partners our design research team with your marketing and development teams to build a development roadmap that inspires customers.
Presentation-Quality Development Roadmaps.
We work with the software provider on a multi-media development roadmap that demonstrates upgrades based on customers’ actual user experience. User-centered design always reduces training time. With upgrades based on user-interviews and observation, customer training time continues to decrease as improvements make the product easier to use.
Improvements Based On Real Needs.
Our team observes and speaks with real users to identify which upgrades will speed workflow and increase satisfaction-not on laundry lists of new functions they might not even need.
Turn Rocky Customer Relationships Around.
If your current client is dissatisfied with user adoption rates or application usability, Electronic Ink can design and implement an intuitive presentation layer on top of your core applications. The addition will improve client productivity-and satisfaction- transforming an unhappy customer into a believer.